The most recent issues of ERC's newsletter with helpful information for supervisors and managers:
The Frontline Supervisor - August 2008
The Frontline Supervisor - July 2008
The Frontline Supervisor - June 2008
The Frontline Supervisor - May 2008
The Frontline Supervisor - April 2008
The Frontline Supervisor - March 2008
The Frontline Supervisor - February 2008
The Frontline Supervisor - January 2008
The Frontline Supervisor - December 2007
The Frontline Supervisor - November 2007